Documentation: Chatva documentation
Chatva documentation
Updated September 7, 2026
Chatva brings customer conversations into one inbox: the website widget, Telegram, MAX, WhatsApp, VK, Avito and email. This documentation walks you from the first script tag to fine-tuning your team — step by step, with pictures and examples.
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Where to start
QuickstartFrom sign-up to the first conversation — 10 minutesWidget installationTilda, WordPress, 1C-Bitrix, InSales and custom sitesConnecting channelsTelegram, MAX, WhatsApp, VK, Avito and emailFor developersREST API, webhooks and the OpenAPI spec
How Chatva works
A customer writes to you in any channel — the message instantly appears in the shared team inbox. The operator replies from the dashboard, and the customer gets the answer where they started: in the on-site widget or in their messenger. When everyone is offline, the autoresponder takes over: it answers common questions or collects contact details.
- Inbox — all conversations with filters, assignment to operators and departments, tags and internal notes.
- Widget — a customizable site chat with quick replies, contact collection and quality ratings.
- Autoresponder — greeting, answers to common questions and handoff to a human.
- Team — roles (owner, admin, operator), departments and notifications.
- Analytics and export — customer ratings, response speed, conversation export.